Consumer Health Data Privacy Policy

Effective date: July 6, 2026

The short version: To find the right care home, we need to know about your loved one's health and care needs. Washington's My Health My Data Act (chapter 19.373 RCW) gives you strong rights over that information. This page explains exactly what health-related information we collect, why, who can see it, and how to use your rights. We never sell consumer health data. A care home learns about your family only when you choose that home.

This policy covers "consumer health data" as defined by Washington law. It works together with our Privacy Policy, which covers everything else. This policy is provided by Spokane Senior Home Advisors, a trade name of Able Years LLC.

1. What consumer health data we collect, and why

We collect only the health-related information we need to match your family with the right licensed care home. Depending on what you tell us, this can include:

• Health conditions and symptoms you describe — for example, memory loss or a dementia diagnosis, a recent fall or injury, mobility limits, or other health concerns
• Care needs — help needed with daily activities such as bathing, dressing, medications, meals, or moving around
• Care history and setting — for example, whether your loved one is currently at home, in a hospital, or in rehab
• Behaviors or safety concerns that affect what kind of home is a good fit
• Care-related preferences — language needs, location, and how care will be paid, where it affects which homes can serve you
• The fact that you are seeking care services for yourself or a loved one

Why we collect it and how we use it: to assess care needs, search our registry of licensed homes, build your shortlist, arrange and attend tours, coordinate a move-in, follow up afterward, and keep the client records Washington's referral-agency law requires. That's it. We will not collect, use, or share consumer health data for any purpose not described in this policy without telling you first and getting your affirmative consent.

2. Where the information comes from

• Directly from you — by phone, text, email, or our website form
• From the person needing care, or their authorized representative
• From care homes you choose to engage — for example, a home confirming a tour or a move-in
• From our own conversations and notes while we work on your request

3. What we share

We share only the categories listed in Section 1, and only as needed to provide the service you asked for: your loved one's care needs and situation, together with your contact information, so a home can determine fit and speak with you.

4. Who we share it with

• Licensed care homes you select. When you ask us to arrange a tour or an introduction, we share the relevant information with that home, with your authorization. No home hears about your family before you choose it.
• Service providers (processors). Companies that run our systems process this data on our behalf under contracts that limit what they can do with it — including GoHighLevel (our phone, text, and CRM platform), Resend (email delivery), our secure database, and website hosting. Google provides advertising measurement only: it receives ad-click identifiers so we can tell that an ad led to an inquiry, and never receives your consumer health data.
• Government authorities, if the law requires it.

Affiliates: We share consumer health data with no affiliates. Spokane Senior Home Advisors and Able Years LLC are the same legal entity.

We do not sell consumer health data, and we will not. The referral fee a care home pays us is payment for our placement services under Washington's referral-agency law (chapter 18.330 RCW) — a home receives your information only at your direction, never in exchange for money. Under Washington law, an actual sale of health data would require your separate signed authorization; we don't ask for one because we don't sell.

5. Your rights

Under the My Health My Data Act, you have the right to:

• Confirm and access. Ask whether we collect, share, or sell consumer health data about you, and get a copy — including a list of the specific third parties we've shared it with and a way to contact them.
• Withdraw consent. Withdraw your consent to our collection or sharing of your consumer health data going forward.
• Delete. Ask us to delete your consumer health data. We will delete it from our systems, direct our service providers to do the same, and remove it from archived and backup systems within six months, as the law allows. Note: Washington's referral-agency law requires us to keep client records for six years; those records are protected as confidential health care information under chapter 70.02 RCW, and we delete everything else.

We will never treat you differently for exercising any of these rights.

6. How to use your rights

Call (509) 471-0411 or email hello@spokaneseniorhomeadvisors.com with your request. We will verify your identity, then respond within 45 days. If a request is complex, the law allows one 45-day extension — we'll tell you within the first 45 days, with the reason. Requests are free up to twice per year. The person the health data is about (or their legal representative) may exercise these rights too.

7. If we say no — your right to appeal

If we decline any part of your request, we'll explain why in writing. You may appeal by replying to our response or by writing to hello@spokaneseniorhomeadvisors.com with "Appeal" in the subject line. We will answer your appeal in writing within 45 days, including our reasons. If you're not satisfied with the outcome, you may contact the Washington State Attorney General's Office at www.atg.wa.gov/file-complaint or 1-800-551-4636.

8. How we protect this information

Consumer health data is encrypted in transit, stored in an access-restricted database separate from the public website, and available only to the people who need it to help your family. Our service providers are bound by contract to protect it.

9. Changes to this policy

If we ever want to collect, use, or share consumer health data in a new way, we will update this policy and ask for your affirmative consent before doing it.

10. Contact

Spokane Senior Home Advisors (a trade name of Able Years LLC)
Spokane, Washington
(509) 471-0411 · hello@spokaneseniorhomeadvisors.com